As a company we always strive to ensure that the services we offer are high quality and good value. We decided to work towards ISO 9001 certification to further improve the way that we operate and hopefully offer a higher quality service to our customers.
Working towards ISO 9001 certification has meant that we have had to look at every aspect of the business with a critical eye in order to identify any improvements which could be made. We have looked at every area of the business from the point of view of our customers and internally and set up a framework which will help us to continually improve the service we offer.
Some of the areas which we covered are; Customer contact and feedback, staff training, professional insurances, IT systems and data security, compliance with legislation and professional licensing.
We hope that this will enable us to continually improve the way in which we work, and enable our clients to tell us if there is anything we could be doing better.